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Frequently Asked Questions & Policies

  • Where are you located?
    Kat's Fabric Korner is located at 918 Main St, Waterboro, ME 04087. We are next to the intersection of Goodwins Mills Rd. (South Waterboro Rd.), Route 202 & 4, and West Road.
  • What is your privacy policy?
    Kat's Fabric Korner operates the website, which provides the SERVICE. This page is used to inform website visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decided to use our Services or the website. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email and postal address. The information that we collect will be used to contact or identify you. Log Data We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Cookies Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. Service Providers We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Children's Privacy Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
  • What is your shipping policy?
    We know you're excited about receiving your package, so we'll do our best to fill your order the day it was entered and get it on its way. Most items ship within 24-48 hours. Excluding Sundays and Holidays. Orders placed after 12 pm on Saturday will be filled and shipped the following Monday. We use the USPS.
  • What is your return/damaged goods policy?
    Our products may be returned for store credit within 15 days of the original purchase if you have received damaged goods. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number. Items sold from the Clearance Department are"final sale" price. Since they are offered at a deep discount, we will not refund these items. Fabric yardage is NOT returnable unless damaged. Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just call the shop at 207-558-5865. An identical replacement item will be sent to the buyer at no additional cost. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item. Due to copyright laws, books and patterns are NOT returnable.
  • Do you have a long arm machine for rent?
    Yes! Please call the shop for more info (207)558-5865.
  • What are your hours?
    Kat's Fabric Korner is open Tues & Wed 9:00am - 4:00pm Fri & Sat 9:00am - 4:00pm
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